Frequently Asked Questions
Everything you need to know about your Apollo electric scooter experience.
What is the average shipping time for a new scooter?
Orders for in-stock scooters are typically processed within 1-2 business days. Delivery usually takes 3-7 business days depending on your location within North America.
What kind of warranty comes with an Apollo scooter?
Every Apollo scooter is backed by a 12-month limited warranty that covers manufacturing defects. We also offer an Apollo Protection Plan for extended coverage against accidental damage.
Can I return my scooter if I change my mind?
Yes, we offer a 14-day return policy for unused scooters in their original packaging. Please note that a restocking fee and return shipping costs may apply.
Are Apollo scooters waterproof?
Our scooters feature industry-leading IP water resistance ratings (ranging from IP54 to IP66 depending on the model), making them resistant to splashes and light rain, though they should not be submerged.
Do you offer financing options?
Yes, we partner with Affirm and Klarna to provide flexible monthly payment plans at checkout, allowing you to ride now and pay over time.
Where can I get my scooter serviced?
We have a growing network of certified repair centers across the US and Canada. You can also access our extensive library of video tutorials and order genuine spare parts directly from our website.